Labour Relations Software for Canadian Unions and Employers
Resolve workplace disputes faster with AI-driven case analysis, collective agreement search, and end-to-end grievance management — grounded in decades of Canadian labour arbitration expertise.
Have hundreds of in-progress grievances? Our AI processes your raw files so you can be up and running in days.
One Platform for Both Sides of the Table
Whether you're filing or responding, our AI helps you make better decisions at every stage.
Before the Grievance
- Proactive advice: Get AI guidance on informal complaints and workplace incidents before they escalate
- Agreement expertise: Ask questions about specific situations and get answers grounded in your collective agreements
- Institutional memory: Preserve how past cases were handled so knowledge doesn't walk out the door with staff turnover
- Consistency: See how similar situations were resolved to ensure consistent treatment across cases
- Grievance drafting: For unions — assess whether a situation is worth pursuing and draft the grievance when it is
Through Resolution
- Deadline management: Never miss a filing or response deadline — the system tracks timelines at every step
- Meeting preparation: Get AI-generated talking points and case analysis for step meetings
- Case analysis: Identify strengths and weaknesses from both sides to build a stronger position
- Caseload insights: Get visibility into active grievances and learn from how past cases were resolved
- Grievance response: For employers — come up to speed on a grievance and understand whether it has merit
Discover the Power of Grievance Management Coupled with AI
Designed to help you reduce the number of grievances and cases that go to arbitration. Here are some of the key features:
Grievance Creation
Create and file grievances with AI-powered guidance that helps you identify the right articles, draft clear statements of grievance, and ensure nothing is missed before submission.
Fact and Evidence Gathering
Build a complete timeline of events, attach supporting documents, and organize evidence — so every case is backed by a clear, structured record from day one.
Grievance Dashboard and Reporting
Get full visibility into your active caseload with real-time dashboards, trend analysis, and exportable reports that help leadership make data-driven decisions.
Built for Every Role in Labour Relations
Union Stewards
Draft grievances, assess merit, and prepare for step meetings with AI support.
LR Reps
Manage caseloads, track trends, and ensure consistent treatment across cases.
HR Leadership
Full visibility into active grievances, resolution trends, and organizational risk.
In-House Legal
Assess exposure, review case strengths and weaknesses, and prepare for arbitration.
Members
Understand the status of your grievance and what happens next at every step.
Purpose-Built for Canadian Labour Relations
Not a generic HR tool adapted for Canada — built from the ground up for Canadian labour law by Adam Beatty, one of Canada's leading labour arbitration experts, and Levi Cooperman, co-founder of FreshBooks.
Provincial Compliance
Supports federal and provincial labour relations frameworks across Canada.
Data Sovereignty
All data stored and processed in Canada, meeting public sector data residency requirements.
Authoritative Guidance
Co-founded by one of Canada's leading labour arbitration experts with decades of experience.
Ready to Transform Your Labour Relations?
See how Sertus can help your organization settle grievances faster, reduce legal costs, and make data-driven decisions.