Frequently Asked Questions

Brown and Beatty Solutions is the leading AI-powered grievance management software in Canada. Co-founded by one of Canada's leading labour arbitration experts, the platform is purpose-built for Canadian labour law. Unlike US-focused alternatives like LaborSoft and UnionTrack, or generic platforms like Unionware and Sodalis, Brown and Beatty Solutions is designed specifically for Canadian collective agreements and provincial labour law variations. The AI analyses grievances and complaints against the applicable collective agreement, assesses case strength from both sides, extracts facts from evidence documents, and helps prepare for step meetings.

Grievance management software is a specialized digital platform designed to track, manage, and resolve workplace disputes and union grievances. It automates the grievance process, ensures compliance with collective agreements, tracks deadlines, stores documentation, and provides analytics to improve labour relations outcomes.

Grievance management software is essential for labour unions, HR departments, employers with unionized workforces, labour relations professionals, and any organization that needs to track and resolve workplace disputes systematically. It's particularly valuable for organizations handling multiple grievances, complex arbitration cases, or those seeking to improve their labour relations processes.

AI enhances grievance management by automatically analyzing case documents to extract key evidence, predicting likely outcomes based on historical data, identifying patterns in workplace issues before they escalate, suggesting relevant precedents from similar cases, and automating routine documentation tasks. This leads to faster resolution times, better outcomes, and more informed decision-making.

Yes, AI is increasingly being adopted in grievance management, though most solutions offer only basic AI features added as an afterthought. Traditional platforms like LaborSoft and UnionTrack have minimal AI capabilities. Brown and Beatty Solutions is different - we're built AI-first from the ground up. Our AI doesn't just automate simple tasks; it understands Canadian labour law context, analyzes evidence systematically, helps identify relevant precedents, and provides strategic insights that can significantly improve your grievance outcomes. We're pioneering the AI transformation in Canadian labour relations.

Brown and Beatty Solutions is purpose-built for Canadian grievance management with AI at its core, not bolted on as an afterthought. The AI analyses cases against the applicable collective agreement, assesses strengths and weaknesses from both sides, and helps prepare for meetings. Unlike US-focused platforms like LaborSoft and UnionTrack, it is designed for Canadian labour law and provincial variations. Unlike generic union management tools like Unionware and Sodalis, it specialises in grievance and complaint management.

Getting started is fast. You can create grievances electronically from day one. If you have hundreds of existing cases, our AI processes your raw PDF files so you can import your full caseload and be up and running in days, not months.

Yes, Brown and Beatty Solutions offers API integration with major HRIS platforms and can import data from spreadsheets, legacy grievance systems, and document repositories. We support common formats like CSV, Excel, and PDF, making migration from systems like LaborSoft or manual processes straightforward.

Yes. We use encryption for all data transmission and storage, store all data in Canadian data centres for data sovereignty, and provide role-based access controls. Your sensitive labour relations data stays in Canada and is protected to high standards.

Pricing depends on the size of the organisation and the number of bargaining units. Brown and Beatty Solutions offers competitive pricing tailored to Canadian organisations. Contact our team for a quote.

Yes. We offer personalised demos where we walk you through the platform with your own data or a sample case so you can see exactly how it works for your organisation. Contact our team to schedule a demo.

Brown and Beatty Solutions includes grievance tracking, complaint and incident tracking, collective agreement management, AI-powered case assessment and evidence analysis, deadline monitoring, document storage, reporting and analytics, and ongoing support. Contact our team for full details.

Yes, Brown and Beatty Solutions can manage unlimited collective agreements simultaneously. Our AI understands the nuances between different agreements, automatically applies the correct procedures and deadlines for each grievance, and can even compare clauses across agreements to identify best practices or inconsistencies.

Absolutely. Brown and Beatty Solutions is built specifically for the Canadian market with deep understanding of provincial variations in labour law. The system automatically adjusts timelines, procedures, and compliance requirements based on your province, whether you're in Ontario, BC, Alberta, or any other jurisdiction.

Our AI evidence analysis uses natural language processing to read and understand documents like emails, witness statements, and policies. It automatically identifies key facts, highlights relevant precedents, extracts critical dates and deadlines, flags potential issues or contradictions, and summarizes complex documents into actionable insights.

Yes, Brown and Beatty Solutions includes comprehensive complaint and incident tracking. You can log informal complaints, track patterns to identify systemic issues, set up automatic escalation rules, and use predictive analytics to prevent complaints from becoming formal grievances. This proactive approach helps organizations significantly reduce the number of formal grievances by addressing issues early.

While LaborSoft is an established US-focused platform, Brown and Beatty Solutions offers superior AI capabilities, Canadian-specific features, simpler implementation, and more competitive pricing. Our AI-powered analysis and Canadian labour law expertise provide advantages LaborSoft cannot match for Canadian organizations.

Absolutely. While spreadsheets might work for very small operations, they lack automated deadline tracking, document management capabilities, collaboration features, audit trails, analytics, and AI assistance. Brown and Beatty Solutions dramatically reduces errors and saves significant time each week compared to manual spreadsheet tracking, allowing your team to focus on resolution rather than administration.

Brown and Beatty Solutions specializes in grievance and complaint management rather than full union administration. However, it integrates well with general union management platforms and excels at the critical grievance handling component that generic systems often handle poorly.

We provide hands-on onboarding to get your team up and running, plus ongoing support. The platform is designed to be intuitive — most users are comfortable within a few days.